Information, Advice or Guidance Distance Learning Level 2
This nationally recognised qualification is ideal for anyone currently working in or looking to gain employment in information, advice or guidance roles such as a Customer Service Advisor, Support Worker or Peer Mentor. The course has been created by industry experts to help learners develop and improve the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors.
Learners will be introduced to key principles which will enable them to give information, advice and guidance to others. Learners will gain an understanding of discriminatory practices and how to overcome them, strengthen their knowledge of social policy in advice work and also cover signposting, referrals and record keeping.